Date of Last Revision: August 22, 2025

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Welcome to the Remember2 digital health platform, including the SafeSteps Program. These Terms of Use (the “Agreement”) together with our Privacy Policy govern your access and use of the Remember2 services (the “Service” or “Services”). The Service is provided through a variety of different channels, including online at rm2.ai, remember2.ai (the “Website”), via one or more mobile or web-based applications (the “Application”), the use of wearable technology (the “Wearable(s)”), remote care coordination, health monitoring, educational content, and data-driven insights to support older adults and individuals with cognitive or physical impairments. By using our Services, you agree to comply with and be bound by this Agreement. Remember2 has the right to accept or reject any applicant for Services, in its sole and complete discretion.

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1.  Scope of Services: The Service is owned by Remember2, Inc. and its subsidiaries or affiliates (collectively, “We”, “Us”, “Our” or “Remember2”). The Services offered by Remember2 are intended to support safety, health, and wellness through the use of technology. These Services may include wearable devices, predictive analytics platforms, caregiver education, remote monitoring, and alerts for health-related risks such as falls, wandering, or dehydration. The Services are informational in nature and not intended to replace professional medical advice or care. Any clinical decisions should be made in consultation with licensed health care professionals. Remember2 does not provide medical care, diagnoses, or treatment. This reference does not, and is not intended to, imply that any licensed health care provider is an employee of Remember2 or that Remember2 is providing or intends to provide clinical or health care services in any form. All clinical and health care services are exclusively provided by the appropriate affiliated professional entity and provided in the health care provider’s sole and exclusive discretion. Personal information, including protected health information (“PHI”) obtained in connection with the provision of such services, is shared with and by the Remember2 entities in accordance with data sharing agreements and applicable law. Please read these terms and conditions carefully before using the Service. If you are accepting these terms and conditions as a parent or legal guardian of a minor or incapacitated adult, you agree to these terms and conditions on behalf of that person, and all references to “you” refer to that person.

 

The Service provides a variety of content, products, and services, which may include, as applicable, provision of Remember2 motion sensors, data analysis, participant access to their personal health account, personalized health education, and access to certain health care related information that Remember2 agrees to provide to you and/or to help facilitate your access to health care providers. Remember2 does not provide clinical services, is independent from health care providers who will be providing any services to you through the Service and is not responsible for such health care providers’ acts, omissions, or for any content of the communications made by them. Remember2 does not engage in the practice of medicine, physical therapy, or provide any other health care or clinical services. Features and specifications of products or services described or depicted as part of the Service are subject to change at any time without prior notice.

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2.  Use of the Service: As a condition to use of the Service, you agree that you will not use the Service in a manner inconsistent with (i) this Agreement, or (ii) any and all applicable laws and regulations. You are responsible for ensuring the accuracy of information you provide and for maintaining the security of your account credentials. Sharing of account access or misuse of the platform in any way may result in suspension or termination of Services. By utilizing the Service, you hereby certify that you will not seek payment for the Service from any state health care program such as Medicaid. You also understand that if you are seeking evaluation, diagnosis, or treatment for an injury for which benefits are recovered or can be recovered under any workers’ compensation, employer’s liability or occupational disease law, you are not eligible to utilize the Service. If you provide false or deceptive information regarding your federal or state health care program enrollment status (including Medicare or Medicaid) or workers’ compensation related injury. We reserve the right to immediately terminate all current or future use of the Service by you.  

 

3.  Your Account and Your Use of the Remember2 Service: You must provide accurate and complete information any time you initially register or continue to use the Service. It is your responsibility to provide Us with true, accurate, and complete email address, contact, and other information related to your account, and to maintain and promptly update any changes in this information. Creating more than one account is expressly prohibited. You are responsible for maintaining the confidentiality and security of your password and account credentials, and you are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Remember2 of any unauthorized use of your password or account, and (b) ensure that you properly exit from your account at the end of each session. Remember2 shall not be liable for any loss or damage arising from your failure to comply with any of these terms and conditions.

 

The following actions are expressly prohibited in relation to your username and password used to obtain the Service:

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• Sharing, disclosing, permitting access to, or otherwise facilitating the use by any person of your username and password or accessing, copying, or storing any part of the Service for non-personal use;

• Using the username and password to cache the Service in such a manner as to be accessible by persons who have not properly registered with Remember2; or 

• Using the username and password to permit multiple persons access to the Service through a local or wide area network.

 

If you have forgotten your username or password, the Service may use an email address previously provided by you to send your username or temporary password. You understand that any other individuals using the same email address will be able to gain access to your Service account information.

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Your use of the Service and any content accessed through the Service must comply with all applicable laws, regulations, and ordinances, including any laws regarding the export of data or software. You may not interfere with or disrupt the proper operation of the Remember2 Service. You must be at least 18 years old to register and use the Service. You acknowledge that you are not misrepresenting any information during your enrollment or use of the service, including your identity or information or health care providers. You have a continuing obligation to keep your identity and contact information up to date and accurate.

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If you use Remember2’s mobile services to enter and maintain your personal information, you understand that you are responsible for safeguarding and securing your mobile device and the associated credentials (such as user identifiers and passwords). If you leave your mobile device unattended, or if it is lost or stolen, you understand that your personal information input into the Remember2 Application or Website may be accessible to others. By providing your phone number to Remember2, you expressly consent to Remember2 periodically calling or texting you at this phone number - in person or through an automated system.

 

4.  Communication Consent: By opting in you are agreeing to receive informational messages, messages from Remember2 and notifications about your scheduled events via electronic mail,text message, audio push notification, push notification, or, short message service (“SMS”). You may opt out at any time, though doing so may limit access to certain features of the Service. You can cancel the SMS service at any time. Just text "STOP" to Us. After you send the SMS message "STOP" to Us, We will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from Us. If you choose to opt out from electronic mail messages or opt back in to SMS or electronic mail messaging, contact Us at help@rm2.ai. If you are experiencing issues with the messaging program you can get help directly at help@rm2.ai. Carriers are not liable for delayed or undelivered messages, and We are not liable for delayed or undelivered messages caused by carrier error. As always, message and data rates may apply for any messages sent to you from Us and to Us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy, please read our Privacy Policy.

 

5.  Use of Your Information/ Privacy Policy: If you create, transmit, or display information while using the Service, you may provide only information that you own or have the right to use. Remember2 will only use information you provide as permitted by the Privacy Policy and applicable law. The purpose of Our Privacy Policy is to identify the information We collect online, the steps We take to protect it and your choices regarding how that information is used. In addition, when Remember2 is acting as a Covered Entity or Business Associate under the Health Insurance Portability and Accountability Act (“HIPAA”), Our Notice of Privacy Practices applies to those services. You acknowledge and agree that Remember2 may use your anonymized, de-identified health information for medical research purposes as permitted pursuant to HIPAA in Title 45 C.F.R. Sections 145.501, 164.508, and 164.512(i). 

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6.  Intellectual Property: The Service, including without limitation the text, graphics, images, photographs, videos, illustrations, and other content contained therein is owned by Remember2 or its licensors and is protected under both United States and foreign laws. We grant to you, for your personal purposes as an individual consumer only, a nonexclusive, non-transferable, non-sublicensable, limited, and revocable right to access and use the Service during the term of this Agreement, so long as you comply with the terms of this Agreement. You agree not to use the Service for any other purpose, including commercial purposes, such as reverse engineering, product data collection and analytics, or co-branding, framing, linking, or reselling any portion of the Service without Our prior written consent or for the benefit of any third party unless otherwise expressly permitted herein. Any other use of the Service other than as expressly authorized herein is strictly prohibited and will automatically and immediately terminate any and all licenses granted to you under these terms.

 

All materials available through the Service may be accessed, downloaded, or printed for the user’s own personal, noncommercial purpose and solely within the scope allowable by this Agreement. No other use of these materials is allowed without express written permission of Remember2. Any unauthorized use of the words or images from the Service may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. The Service includes material that is derived in whole or in part from materials that are copyrighted, including the content, format and layout of the Service. The copyrights are owned by Remember2, or for licensed content, the content providers.

 

None of the names, trademarks, service marks and logos of Remember2 appearing on the Service may be used in any advertising or publicity, or otherwise to indicate Remember2’s sponsorship of or affiliation with any product or service without express written permission of Remember2. Nothing contained within the Service should be construed as granting, by implication, estoppel, waiver, or otherwise, any license or right of use to any trademark displayed on or through the Service without the written permission of Remember2 or the third-party owner of the trademark, if any. The Service may contain other proprietary notices and copyright information, the terms of which must be observed and followed by you. You may receive a wearable device or other hardware in relation to the Service. You understand and agree that any such hardware is and will remain the property of Remember2. If you cease receiving services from Us, or on Our request, you are responsible for returning hardware to Us. You are responsible for maintaining the security of any devices; if you lose any hardware We provided to you, you are fully responsible for any such lost device, including loss, breach, or misuse of any data contained on or within the hardware. We reserve the right to remotely install and use security programs on any hardware that may limit or restrict use of the device to the Remember2 Services. However, We will support the security of your wearable device only for so long as you participate in the Service, and any security We provide will not apply to any uses of the wearable device unrelated to the Service. You agree that you will not make any effort to circumvent any security features that We provide. You understand and agree that receiving the Remember2 wearable device or other hardware as part of the Remember2 program, if applicable, may have tax implications. You should consult with a qualified tax professional to determine if you have any personal tax obligations receiving this under the Service, as applicable.

 

You also understand and agree that any and all comments, suggestions, ideas or feedback (collectively, “Feedback”) you provide Us about the Service or any Remember2 products or offerings, including how to improve them, is or becomes the exclusive property of Remember2, including any associated rights to such Feedback, and Remember2 may freely use, copy, make, sell, reproduce or modify Feedback in any manner without consent, obligation or compensation to you.

 

7.  Notice for Claims of Intellectual Property Violations and Copyright Infringement: We respond to notices of alleged copyright infringement under the United States Digital Millennium Copyright Act with respect to any items or content on our Website or in our Application. If you believe that your intellectual property rights, including copyright, trademark, or certain other intellectual property rights of third parties, have been infringed, please notify Our legal team at legal@rm2.ai and We will promptly investigate.

 

8.  Right to Change Terms and Conditions: Remember2 may, at any time and from time to time, amend this Agreement. Any changes to this Agreement will be effective immediately upon posting of the changed terms and conditions on the Service or Our Website. You agree to periodically review these terms and conditions, and your continued use of the Service following any such change constitutes your agreement to follow and be bound by this Agreement as amended.

 

9.  Computer Equipment, Browser Access, and Internet Services: With the exception of the Remember2 wearable device, you are responsible for obtaining, installing, maintaining and operating all software, hardware or other equipment (collectively, “Systems”) necessary for you to access and use the Service. This responsibility includes, without limitation, your utilizing up to date web-browsers and strong encryption, antivirus, anti-spyware, and internet security software. You are additionally responsible for obtaining internet services via the internet service provider of your choice, for any and all fees imposed by such internet service provider and any associated communications service provider charges. You acknowledge that there are certain security, corruption, transmission error, and access availability risks associated with using open networks such as the internet, and by using the Service you expressly assume such risks. You acknowledge that you are responsible for the data security of the Systems used to access the Service, and for the transmission and receipt of information using such Systems. You acknowledge that you have requested access to the Service for your convenience, have made your own independent assessment of the adequacy of your internet and Systems, and that you are satisfied with that assessment. You are responsible for any use of the Systems not necessary for the Services and any risks associated with or arising from such personal use. We are not responsible for any errors or problems that arise from the malfunction or failure of the internet or your Systems. Recording any interactions with physicians, physical therapists, other health care providers, or health coaches pursuant to use of the Service is prohibited.

 

10. Content and Services Accessed through the Remember2 Service: If You choose to allow a third-party service provider (such as a Personal Health Record) to retrieve, provide, modify or otherwise use health and other information in your account or otherwise share your information with the service provider, it is your sole responsibility to review and approve each such third-party service before sharing your information through or otherwise accessing it. Once you enable a specific third-party service provider to access your account, the service provider may continue to access your account until you affirmatively disable access. Third-party service providers include both health care providers and other entities. USE OF THESE SERVICES AND RELIANCE ON THIS CONTENT IS SOLELY AT YOUR OWN RISK. REMEMBER2 MAY NOT BE HELD LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF ANY THIRD-PARTY SERVICE OR CONTENT.

 

11. Links to Other Sites: The Service may contain third-party-owned content (e.g., articles, data feeds, abstracts, etc.) and may also include hypertext links to third-party-owned websites. We provide such third-party content and links as a courtesy to Our users. We have no control over any third-party owned web sites or content referenced, accessed by or available through the Service and, therefore, We do not endorse, sponsor, recommend or otherwise accept any responsibility for such third party web sites or content or for the availability of such web sites. IN PARTICULAR, WE DO NOT ACCEPT AND EXPRESSLY DISCLAIM ANY LIABILITY ARISING OUT OF ANY ALLEGATION THAT ANY THIRD-PARTY OWNED CONTENT (WHETHER PUBLISHED ON THE SERVICE, OR ANY OTHER, WEB SITE) INFRINGES THE INTELLECTUAL PROPERTY RIGHTS OF ANY PERSON OR ANY LIABILITY ARISING OUT OF ANY INFORMATION OR OPINION CONTAINED ON SUCH THIRD-PARTY WEB SITE OR CONTENT. If you link to third-party sites from Remember2, you should consult the policy statements of each site you visit.

 

12. Payment: You authorize Remember2 to submit claims for Services to your health insurer or health plan. You also authorize the release of any information necessary for the submission of such claims. You assign to Remember2 your right to payment for any such claims from your insurer or health plan. You are responsible for any fees owed to Us that are not paid by your employer, insurer, or health plan. This may include costs associated with the provision of Services by Remember2. Submission of claims to your employer or insurer does not affect our right to seek payment directly from you. Costs associated with the provision of Services may accrue if you cancel or fail to appear for such Services.

 

13. Disclaimer of Warranty; Limitation of Liability: By using the Service, you agree and represent to Remember2 that you have the power and legal authority to accept and agree to these terms and conditions on behalf of yourself or as a legal guardian of someone else, and that you own all of the legal rights to the information you provide and grant the rights and licenses granted herein; and all information that you provide to Remember2 or its employees and/or affiliates is accurate, complete, and true when provided. 

 

THE SERVICE AND ANY WEARABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. REMEMBER2 AND ITS SUPPLIERS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES WITH REGARD TO THE INFORMATION, SERVICES AND MATERIALS CONTAINED ON THE SERVICE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR NON-INFRINGEMENT. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. ACCESS TO THE SERVICE MAY BE INTERRUPTED AND INFORMATION, SERVICES AND MATERIALS MAY NOT BE ERROR-FREE. NONE OF REMEMBER2, ITS SUPPLIERS OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICE OR THE INFORMATION, SERVICES, AND MATERIALS CONTAINED THEREIN ASSUMES ANY LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION, SERVICES, AND MATERIALS PROVIDED ON THE SERVICE; THEY ALSO SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF, OR INABILITY TO USE THE SERVICE FOR ANY REASON. YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT AND THE SERVICE WOULD NOT BE PROVIDED TO YOU ABSENT SUCH LIMITATIONS. PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

You acknowledge and agree that Remember2 is not responsible or liable for the performance, accuracy, or reliability of the Application and/or any wearable device, sensor, or related hardware used in connection with the Services. Wearables are provided “as is” and may experience malfunctions, connectivity failures, inaccuracies, or interruptions beyond the control of Remember2. You assume all risks associated with reliance on data or information generated by a wearable device. Remember2 disclaims all liability for any loss, injury, or damages arising out of or relating to the use, malfunction, or failure of any wearable device, whether provided by Remember2 or a third party.

 

14. Indemnification: You agree to indemnify, defend, and hold harmless Remember2 and its suppliers and their respective affiliates, employees, officers, directors, agents, servants, and representatives of each from any third-party liability, loss, claim, suit, damage, and expense (including reasonable attorneys' fees and expenses) related to (i) your violation of this Agreement; (ii) your misuse of the Service, including any features, functionality, tools, content or promotions available through the Service; (iii) your posting of material to the Service; (iv) your misrepresentation, gross negligence or willful misconduct; and (v) your breach of federal, state, local, or other applicable laws or regulations.

 

15. Applicable Law: The Service is offered solely in the United States and the Bahamas and may be accessed solely from the United States and/or the Bahamas (the “Service Area”). If you choose to access the Services from or use the Services outside the Service Area, you do so on your own initiative and you are solely responsible for complying with applicable local laws in your country. To the extent permissible by law, Remember2 accepts no responsibility or liability for any damage or loss caused by your accessing or use of the Services outside of the Service Area. You agree that the statutes and laws of the State of Florida without regard to any principles of conflicts of law, will apply to any and all matters relating to the use of the Service. Any dispute between Remember2 and you related to this Agreement shall be resolved exclusively in and by the state and federal courts in Broward County, Florida.

 

16. Modification and Termination of the Remember2 Service: You may terminate your use of the Service at any time by notifying Us of your desire to opt out. Remember2 reserves the right to suspend or terminate Service for any reason it deems appropriate at any time, including, but not limited to, a belief that your conduct or your use of the Service violates any of these terms or applicable laws or is harmful to the interests of Remember2, its clients or any other users, your abusive, harassing, threatening or otherwise inappropriate behavior, or illegal or inappropriate conduct, such as falsifying information to receive Service. Remember2 also may place limits on, modify, suspend, or terminate the Service generally, as it deems appropriate or in response to a legal or regulatory change, and may modify, suspend or terminate your use of the Service if you fail to comply with this Agreement. This suspension or termination may delete your information, files, and other previously available content except where prohibited by law. If Remember2 terminates the Service or your use of the Remember2 Service, these terms and conditions shall continue to be effective, including Sections 2, 4, 5, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, and 19, to the extent not otherwise prohibited by law.

 

17. Member Responsibilities: You are responsible for adhering to the following principles when using the Services:

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• Respect: You are expected to demonstrate respectful behavior toward Remember2 team members at all times, including during in-person visits, and you agree not to transmit any harassing, indecent, obscene, fraudulent, or unlawful material through the Service. You also agree not to harvest, collect or gather data of other users. 

• Safety and Security: You are responsible for following safety instructions given to you by Remember2 regarding Remember2’s programs and services. You are responsible for informing Remember2 of any safety hazards for the care team for an in-person visit in your home or other area you control. You also agree to not remove, circumvent, disable, damage, or otherwise interfere with security-related features of the Service, features that prevent or restrict use or copying of any contents accessible through the Service or features that enforce limitations on use of the Service. 

• Care Plan: You are responsible for following any next steps of the care plan as outlined by your Care Team. You are responsible for any decisions to refuse treatment and any outcomes that arise from that refusal.

• Personal Property: You are responsible for securing and protecting your personal property, such as valuables or fragile items, from damage during the course of an in-person home visit. 

• Intellectual Property: You agree not to modify, prepare derivative works of, decompile or reverse engineer the Service (except as, and only to the extent any foregoing restriction is prohibited by applicable law or regulation). You also agree not to market, sell, or resell any part of the Service to any third party or otherwise commercially use the Service. 

 

18. General Legal Terms: If you have not signed a separate written agreement with Remember2 related to the Service, this Agreement, along with the related Privacy Policy, is the entire agreement between you and Remember2 related to the Service, replacing any prior agreements. If there is any conflict between this Agreement and a signed written agreement between you and Remember2 related to the Service, this Agreement will control. If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, the remaining provisions of the Agreement remain in full force, provided that the essential terms and conditions of this Agreement remain valid, binding and enforceable and the economic and legal substance of the transactions contemplated by the Agreement are materially preserved. You may not assign, transfer, or delegate any of your rights or obligations under these terms and conditions, without Our prior written consent. Remember2 may assign, transfer, or delegate Our rights and obligations under these terms and conditions, in whole or in part, in Our sole discretion. The United States export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations. Nothing in this Agreement creates an agency, partnership, or joint venture. Failure to enforce any provision will not constitute a waiver of that provision.

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19. Medical Advice: Unless otherwise expressed to you in writing, nothing in the Service is intended to create a physician-patient or physical therapist-patient relationship, or to replace the services of a licensed, trained, in-person physician, physical therapist, or other health professional or be a substitute for medical advice of a physician or trained health professional licensed in your state. You should not rely on anything contained in the Website or Application, and you should consult a medical provider licensed in your state in all matters relating to your health. You hereby agree that you shall not make any health or medical-related decision based in whole or in part on anything contained in the Service. Any content accessed through the Service is not intended to cover all possible uses, directions, precautions, drug interactions, or adverse effects. The Service should not be used during a medical emergency. Please consult your doctor or other qualified health care provider if you have any questions about a medical condition, or before taking any drug, changing your diet, or commencing or discontinuing any course of treatment. Do not ignore or delay obtaining professional medical advice because of information accessed through the Service. Reference to any product, recording, event, process, publication, service, or offering of any third party by name, trade name, trademark, service mark, company name, or otherwise, does not constitute or imply the endorsement or recommendation of such by Remember2. Call 911 or your doctor for all medical emergencies. REMEMBER2, INC. IS NOT RESPONSIBLE OR LIABLE FOR ANY MEDICAL ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, SERVICES OR PRODUCTS THAT YOU MAY OBTAIN THROUGH THE SERVICE.

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20. Permission to Treat: By seeking care with Us, you give permission to Our affiliated clinical services providers to medically care for you. You may withdraw this consent at any time by no longer seeking Services from Us.

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21. Photographs and Recordings: By attending any event hosted, organized, or sponsored by Remember2 you grant us and our affiliates, representatives, successors, and assigns the right to photograph, record, and otherwise capture your likeness, image, and voice. You further consent to the use, reproduction, modification, and publication of such materials by the Company, in whole or in part, for promotional, advertising, educational, and other lawful purposes in any media now known or later developed, without compensation. You waive any right to inspect or approve such materials and release us from any liability related to such use.

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22. TELEHEALTH INFORMED CONSENT: Telehealth involves the use of electronic communications to enable health care providers (“Treating Providers”) and patients to exchange health and medical information from one site to another for the purpose of treatment, care or other patient interaction. Telehealth does not include the provision of health care services only through an audio only telephone, email messages, text messages, facsimile transmission, U.S. Mail or other parcel service, or any combination thereof or the Prevention or Wellness pathways. Treating Providers may include physical therapists, primary care practitioners, nurse practitioners, physician assistants, specialists, and/or subspecialists. The information may be used for diagnosis, treatment, therapy, follow-up and/or education, and may include any of the following:

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• Patient medical records;

• Medical images;

• Live two-way audio and video; and/or

• Output data from medical devices and sound and video files.

 

The services you receive from Treating Providers are not intended to replace a primary care physician or provider relationship or coordinate your medical care outside of our services. You may form an ongoing treatment relationship with some Treating Providers. You should seek emergency help or follow-up care whenever it is necessary or whenever recommended by the Treating Provider and continue to consult with your primary care physician and other health care professionals as recommended. 

 

The practice of health care by telehealth does not alter any obligation of the Treating Providers regarding patient confidentiality or recordkeeping. Electronic systems used will incorporate network and software security protocols to protect the confidentiality of patient identification and imaging data and will include measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption.

 

Expected Benefits:

The expected benefits for using telehealth include, but may not be limited to: 

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• Reduce the need for travel to a distant consultation site.

• Reduce cost and improve access to limited services and care management.

• Obtain expertise of a distant health care provider or specialist.

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Possible Risks:

As with any medical procedure, there are potential risks associated with the use of telehealth. These risks include, but may not be limited to:

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• In rare cases, information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate medical decision making by the health care provider(s).

• Delays in medical evaluation and treatment could occur due to deficiencies or failures of the equipment including disconnection of the technology during a telehealth consult. If this happens you may be contacted by phone or other means of communication. 

• In rare instances, security protocols could fail, causing a breach of privacy of personal medical information.

• In rare cases, a lack of access to complete medical records may result in treatment or judgment errors, such as adverse drug interactions or allergic reactions.

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By using the Service, you understand and agree that:

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• The laws that protect privacy and the confidentiality of medical information also apply to telehealth, and that no information obtained in the use of telehealth which identifies you will be disclosed to researchers or other entities without your consent. More information is provided in the Notice of Privacy Practices available at https://www.remember2.ai/hipaa-statement.

• You have the right to withhold or withdraw your consent to the use of telehealth in the course of your care at any time by emailing support@rm2.ai, without affecting your right to future care or treatment. Note that withdrawing your consent to the use of telehealth will result in inability to use some aspects of the Service.

• You have the right to inspect all information obtained and recorded in your health record in the course of a telehealth interaction, and may receive copies of this information for a reasonable fee.

• Your primary care provider or other health care providers may obtain a copy of your telehealth encounter records.

• A variety of alternative methods of medical care may be available to you, and that you may choose one or more of these at any time. Your Treating Provider has explained the alternatives to your satisfaction.

• Your Treating Provider may determine that the telehealth services are not appropriate for some or all of your treatment needs, and accordingly may not elect to provide telehealth services.

• If someone other than your health care provider is present during the consultation in order to operate the video equipment or take notes, that individual will be properly trained and required to keep the information confidential. You further understand that you will be informed of their presence in the consultation and have the right to request the following: (1) omit specific details about your personal medical history or physical examination that is personally sensitive to you; (2) ask non-medical personnel to leave the telehealth examination room and/or (3) terminate the consultation at any time.

• Telehealth may involve electronic communication of your personal medical information to other health care or medical practitioners who may be located in other areas, including out of state.

• Your Treating Provider may perform a physical examination through these technologies.

• Remember2, and/or its contracted and affiliated providers and entities, employees, and vendors may record video consultations and telephone calls for quality and compliance assurance, training purposes, product improvement and for any other legitimate business purpose. You understand that Remember2, itself does not provide any medical or provider services.

• It is your duty to inform your Treating Provider of electronic interactions regarding your care that you may have with other health care providers.

• You may anticipate the expected benefits from the use of telehealth in your care, but you understand that no results can be guaranteed or assured.

• Receiving telehealth services does not prohibit you from consulting with another health care provider who you have an ongoing relationship with, and who has agreed to supervise your treatment, including the use of any prescribed medications.

• You may be receiving physical therapy services without having obtained a referral for those physical therapy services from a physician, dentist, podiatrist, or nurse practitioner. You understand that a physical therapy diagnosis is not a medical diagnosis by a physician or based on radiological imaging. If you are obtaining physical therapy services without a referral, your health care plan/insurer may not cover the cost of those physical therapy services. You may, therefore, be personally responsible for the total cost of any physical therapy services you receive. Your health care plan/insurer may cover the costs of those same physical therapy services if you received a referral from a physician, dentist, podiatrist, or nurse practitioner prior to obtaining those same services. Further information on the scope and limitations of the practice of physical therapy can be reviewed here.

 

Patient Consent To The Use of Telehealth

I have read and understand the information provided above regarding telehealth, have discussed it with my health care provider or such assistants as may be designated, and all of my questions have been answered to my satisfaction. I hereby give my informed consent for the use of telehealth for my health care and authorize contracted or affiliated providers to use telehealth in the course of my diagnosis and treatment.

 

I HAVE READ AND UNDERSTAND THE INFORMATION PROVIDED ABOVE, AND UNDERSTAND THE RISKS AND BENEFITS OF TELEHEALTH, AND BY ACCEPTING THESE TERMS OF USE I HEREBY GIVE MY INFORMED CONSENT TO PARTICIPATE IN A TELEHEALTH VISIT UNDER THE TERMS DESCRIBED HEREIN. BY SIGNING UP FOR SERVICE WITH REMEMBER2 I AM CONSENTING TO RECEIVING CARE VIA THE SERVICE.

 

23.Contact Information: Remember2 is headquartered in Fort Lauderdale, Florida in the United States of America.

 

Remember2, Inc., 3100 Ray Ferraro Jr Blvd. Fort Lauderdale, FL 33314

Email: legal@rm2.ai

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